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PRACTICAL AND HELPFUL INFORMATION FOR TOURISTS

COMMUNICATION


Communication

INTERNET & WIFI

You can access free Wi-Fi at number of hotspots in Cardiff city centre and Cardiff Bay, as well as on Cardiff Bus. Cardiff Free Wi-Fi is also available at a number of public buildings across the city. Look for the network called CardiffFreeWifi!

EMERGENCIES

In an emergency call 999 and ask for Police, Fire, or Ambulance. Calls are free from any phone but should only be made in real emergencies.

PHONE CALLS

The international dialling code for Cardiff is 00 44 29. Directory enquiries can be contacted on 118 500.

POST OFFICE

The main Post Office in Cardiff is inside the WH Smith store on Queen Street. It is open Monday-Saturday 8.00-18.00 and Sunday 11.00-15.00. There are no post collections or deliveries on Sundays.

MONEY


Money

CURRENCY

Along with the rest of the UK, Cardiff uses pound sterling (£). One pound is the equivelant of 100 pence. Notes are commonly available in £5, £10 and £20; £50 are also used, however, some high street retailers will not accept them.

BANKS

Most banks in Cardiff city centre are open Monday-Friday 9.00-17.00 with many closing earlier on Saturdays.

EXCHANGING MONEY

You can change currency at the Post Office inside the WH Smith store on Queen Street. At the St Mary Street Post Office you can change your home currency into pound sterling but the only foreign currency they can provide is Euros.

Bureau de change services are also available at:

  • Marks & Spencer
  • Debenhams
  • No 1 Currency Exchange
  • Eurochange

HOLIDAYS


Holidays

UK PUBLIC HOLIDAYS

  • Christmas Day – 25 December 
  • Boxing Day – 26 December 
  • New Year’s Day – 1 January 
  • Good Friday – varies, March-April 
  • Easter Monday – varies, March-April 
  • Early May Bank Holiday – Usually first Monday in May 
  • Late May Bank Holiday – Usually last Monday in May
  • Late Summer Bank Holiday – Usually last Monday in August

SHOPPING


Shopping

OPENING HOURS

Most of the larger shops in Cardiff city centre are open Monday-Friday 9.00-20.00, Saturday 9.00-19.00 and Sunday 11.00-17.00. Smaller shops and those outside the centre will have shorter opening hours. Many convenience food stores are open 7.00-23.00 every day.

CARRIER BAG LEVY

All Cardiff retailers must charge at least 5p for new carrier bags by law. This aims to save natural resources and reduce waste, protecting the environment in the process.

DRIVING


Driving

Driving in Cardiff is on the left hand side of the road and all persons in a vehicle are required to wear a seatbelt at all times. Use of mobile phones while driving is strictly prohibited at all times.

Roads in Cardiff are prefixed with an M to denote motorways, or A and B for lesser roads.

All signposts and speed indicators are in mile and miles per hour, along with the rest of the UK.

WEATHER


Weather

The weather in Cardiff, and the UK in general, is very changeable and can be unpredictable. We rarely experience extremes in temperature with mild winters and cool summers being normal.

Make sure you have clothes suitable for both dry and wet weather, bring your sun cream and an umbrella. Keep an eye on the weather forecast as things can vary greatly from one day to the next.

OTHER USEFUL INFORMATION

TIME

In the Winter Cardiff is on Greenwich Mean Time (GMT). From late March until late October, clocks go forward one hour to British Summer Time (BST). 

PHARMACIES

The largest pharmacy in Cardiff city centre is in the main Boots store, accessible from Queen Street and also from inside St David’s shopping centre. It is open 8.00-20.00 Monday-Friday, 8.00-19.00 Saturday, and 11.00-17.00 Sunday.

A later opening pharmacy is available at Boots at Cardiff Bay Retail Park. This is open until 22.30 every day.

SMOKING

Smoking in public places has been banned in Wales since April 2007, this includes bars, restaurants, cafes, hotels and public transport. Some, but not all, bars and restaurants will have dedicated outddor areas where you will be permitted to smoke.

TIPPING

Tipping is not expected in the UK in the way it is in some countries. Although it’s not necessary to tip, it’s always greatly appreciated. 

For taxis it’s customary to round the total fare up to the nearest pound. 

If you’re in a restaurant a service charge is sometimes added to your total bill, which you are expected to pay. If nothing is added and you are happy with the service you’ve received, a tip of around 10-15 per cent is standard. Many restaurants automatically add a service charge to the bill, so do check before leaving a tip. 

If a porter takes luggage to your hotel room for you, it is customary to tip them approximately £2. If you order room service you can leave a tip at your own discretion.

THE WELSH LANGUAGE

As you travel around Cardiff you will often hear Welsh spoken, and see Welsh signs everywhere. Here are some basic Welsh words that you may like to use. Don’t be scared, it will be fun to test out on the locals!

Croeso – Welcome

Diolch – Thank You

Iechyd Da – Cheers

Hwyl Fawr – Goodbye

Bore Da – Good Morning

Prynhawn Da – Good Afternoon

Nos Da – Good Night

Caerdydd – Cardiff

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