Whether you're visiting Cardiff for the first time or looking for new ways to experience the city, the Tourist Information Centre is here to help.

The Cardiff Tourist Information Centre is for visitors and locals alike, and offers everything from help with bus timetables and booking accommodation, to souvenirs and gifts. So, please call into our Tourist Information Centre where the knowledgeable team will be on hand to help you to make the most out of your visit to Cardiff.


Tourist Information Centre

PLEASE NOTE: Our former Cardiff Visitor Centre location in Cardiff Bay is now closed.

Our new Tourist Information Centre is located in Cardiff Castle’s Visitor Centre.

The new site will be within the Castle Visitor Centre, entry is FREE and you can also browse the Castle Gift Shop or get a bite to eat in the Keep Terrace Cafe.

Opening Hours

Tourist Information Centre – Cardiff Castle

Sunday 09:00 – 17:00
Monday 09:00 – 17:00
Tuesday 09:00 – 17:00
Wednesday 09:00 – 17:00
Thursday 09:00 – 17:00
Friday 09:00 – 17:00
Saturday 09:00 – 17:00

Tourist Information Hub – Old Library

Sunday 10:00 – 15:00
Monday 10:00 – 15:00
Tuesday 10:00 – 15:00
Wednesday 10:00 – 15:00
Thursday 10:00 – 15:00
Friday 10:00 – 17:00
Saturday 10:00 – 17:00


Tourist Information Centre

From May 2018, our Tourist Information Centre is now located in the grounds of Cardiff Castle.

Do I need a ticket to get in? No, you won’t need to pay for entry to access the TIC and, while you are there, you can also browse the Castle Gift Shop or relax and refuel in the Keep Terrace Bistro.

The TIC holds a variety of handy Cardiff Visitor maps and informative leaflets for you to take away with you.

Our friendly, multilingual and knowledgeable team will provide you with personal information and insider tips about the city to help you make the most of your time in Cardiff.

Telephone: +44 (0)29 2087 8101
E-Mail: visitor@cardiff.gov.uk
Address: Cardiff Castle, Castle Street, Cardiff, CF10 3RB

Tourist Information Hub

Tourist Information Hub

Our Tourist Information Hub is located in The Old Library building on The Hayes.

The Hub stocks a variety of Cardiff Visitor maps and leaflets for you to take away with you, you can also find out what’s going on in Cardiff by looking at VisitCardiff.com using our iPads.

Our friendly, multilingual and knowledgeable team will provide you with personal information and insider tips about the city to help you make the most of your time in Cardiff.

The Hub operates a luggage storage facility, so you have a safe place to leave your bags while you enjoy your visit to Cardiff.

Telephone: +44 (0)29 2087 2167
E-Mail: visitor@cardiff.gov.uk
Address: The Old Library, The Hayes, Cardiff, CF10 1AH

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